Refund and Returns Policy

Overview

At Australia Wide Container, we want you to be completely satisfied with your shipping container purchase. This policy sets out your rights and our obligations under Australian Consumer Law (ACL).

Your Rights Under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have products repaired or replaced if they fail to be of acceptable quality.

30-Day Returns

We accept returns within 30 days of delivery for standard (unmodified) containers in the following circumstances:

The container was delivered in a condition materially different from what was described at the time of purchase
The container has a structural defect or damage that was not disclosed prior to purchase
The wrong container type, size, or grade was delivered

To initiate a return, contact us within 30 days of delivery at sales@aucontainersdirect.com.au with your order number and photographs of the container.

Non-Returnable Items

The following cannot be returned unless there is a major failure under the ACL:

Containers that have been modified, painted, or altered after delivery
Custom-built or made-to-order containers (including containers with custom cut-outs, doors, or fitouts)
Containers where delivery was accepted without damage being noted on the delivery docket

Return Freight

For returns due to our error or a product defect, Australia Wide Container will arrange and cover the cost of collection. For change-of-mind returns, the customer is responsible for return freight costs. Please contact us before initiating a return so we can advise on the best arrangement.

Refunds

Once a returned container has been inspected and the return approved, we will process a refund to your original payment method within 5 to 10 business days.

Exchanges

If you ordered the wrong container size or type and wish to exchange it, please contact us as soon as possible. Exchanges are handled on a case-by-case basis and may involve additional delivery charges.

Damaged or Incorrect Deliveries

If your container arrives damaged or is not what you ordered:

Note the damage on the delivery docket before signing
Take photographs immediately
Contact us within 48 hours at sales@aucontainersdirect.com.au or call 0468 247 634

Failure to note damage on the delivery docket may affect your ability to claim for transit damage.